Postage, Returns & Refunds

Limekiln Limited dispatch policies, postage information and returns


Please note the postage charges refer not just to the cost displayed on the label but also to costs of labour and materials.

If you are not happy with the fees please do not hesitate to contact our store, especially if you are ordering multiple items. Usually we can combine the postage on larger orders to make delivery cheaper.

Dispatch times refer to how quickly we package and post the items from our shop. This is normally between 1 -3 days depending on stock, weekends and bank holidays.

We have no control over postage at particularly busy times of year or when there are adverse weather conditions.

Certain size items or those that are particularly heavy or liquid cannot be posted with Royal mail and are sent via our courier instead.

Smaller and lighter items are generally posted with Royal Mail unless customer requests faster delivery.

Next day Courier usually next working day (1-3 days max) 1st Class Royal Mail within 5 working days 2nd Class Royal Mail within 7 working days. Any loss or damage to the goods is to be reported within 24 hours after receipt.

Limekiln limited will not be liable for shortages or defects that are not reported within 24 hours following the receipt of goods.


All items may be returned to us providing the item is in its original condition and packaging.

Returns must be notified within 7 days of receipt of goods.

Return postage costs will not be covered by Limekiln Limited unless goods are faulty or damaged.

Return Address:
Limekiln Limited,
Canal Yard,
York Street,
Stourport on Severn
DY13 9EH

Tel. 01299 821111


Refunds for goods returned will be processed once goods have been received.

Your invoice or a covering letter should be enclosed with the parcel to identify your order and refund accordingly.